» FAQ


# Questions about the video section

I can't download the video?
If you have a PC, make sure to right click on the link and "save as" the video.
If you have a Mac, "ctrl + click" and save as.

What is a rar file and how does it work?
A rar file is a data container that stores file(s) in a compressed form. To unpack it, you need Winrar (for PC), or UnrarX (for Mac).

When I try to play an .avi video file, it says I don't have the required CODEC?
Most of the files on the site are in xvid version. You need the correct codec. You can download it here.

I have a Mac OS X, and I can't play wmv files?
You need a proggie. Click on this link to download it.



# Questions about the Q/A section

How did you get the idea of this Q/A section?
Thanks to Debbie, webmaster of www.iansomerhalder.net. I came across her site, noticed her cool Friday Five section, and thought this would be a good idea to do that with Kate.

I've sent a few questions, but never got an answer. How do you select the questions?
I receive a lot of questions and read them all. If I notice that a lot of fans want to know the same kind of things (questions that are appropriate and don't concern Kate's *private* life...), I select the most complete and well formulated one. It's a way for me to try to please the most people.

What do you do with the questions you still haven't selected? Do I have to send them in to you again?
No need to email them again, since I archive them all. I sometimes use some that I received a few weeks ago.

What's the process of the Q/A section?
I select 5 fan questions every 2 weeks. I send them to Kate. She answers them and sends them back to me. I post them for fans to read.

© 2005-2006 thelword-fr.net